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BOOK SUMMARY :

De escalate how to calm an angry person in 90 seconds or less written by douglas e noll i have always tried to keep a safe distance from angry people there is something about being around an angry volatile person that has always automatically made me very uncomfortable throughout my entire adult life i have tried to avoid angry volatile de escalate how to calm an angry person in 90 seconds or less learn to communicate by hearing the emotions behind the situation instead of reactingdiscover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self described lawyer turned peacemaker douglas e nollwe live in an increasingly divided world and most of us have encountered our fair sde escalate how to calm an angry person in 90 seconds or less is a ground breaking new book on truly effective listening doug noll teaches us to ignore the words of an angry person and focus only on the emotions

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